Microsoft System Center 2012 Service Manager Cookbook

Andreas Baumgarten Steven Beaumont Samuel Erskine Dieter Gasser Anders Asp

Medizin, Wissenschaft & Technik

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Buchbeschreibung zu „Microsoft System Center 2012 Service Manager Cookbook“

In Detail

Microsoft System Center Service Manager (SCSM) offers enterprises a complete, integrated platform for automating and adapting IT Service Management best practices to your organization's requirements.

"Microsoft System Center Service Manager Cookbook" provides you with real-world, immediately usable recipes which will show you how to configure and administer System Center Service Manager 2012 and understand how to solve particular problems and scenarios to take this tool further.

In Microsoft System Center Service Manager Cookbook, you will get to grips with practical recipes which will show you how to configure and administer System Center Service Manager 2012. This cookbook features distinct recipes on the practical implementation of ITSM Frameworks and Processes, Microsoft System Center 2012 Service Manager Administration, how to configure Service Level Agreements (SLAs). It will also cover incident and problem management, the design of change and release management as well as implementing and editing security roles.

Approach

This book is written in practical cookbook style with plenty of vivid, practical recipes to help you master Microsoft System Center 2012 Service Manager. Each chapter contains step-by-step instructions about everything necessary to execute a particular task. The book is designed so that you can read it from start to end for beginners; or just open up any chapter and start following the recipes as a reference for advanced users.

Who this book is for

This book will be useful to IT professionals including System Center Service Manager administrators who want to configure and administer System Center Service Manager 2012 and understand how to solve specific problems and scenarios that arise while using System Center Service Manager. It will also be useful to users of 2010 in learning new features and capabilities.

Über Andreas Baumgarten

Andreas Baumgarten (MVP), IT Architect with the German IT service provider H&D International Group, has worked as an IT pro for more than 20 years. He has always been interested in Microsoft technologies and he can also look back on 14 years of experience as a Microsoft Certified Trainer. Since 2008, he has been responsible for the field of System Center technology consulting and ever since he has taken part in SCSM 2010 and 2012 and System Center Orchestrator 2012 Technology Adoption Program with H&D. With his deep inside technology know-how and his broad experience across the System Center product family and IT management, he now designs and develops private cloud solutions for customers all over Germany. In October 2012, he was awarded the Microsoft Most Valuable Professional (MVP) title for System Center Cloud and Datacenter Management.


Verlag:

Packt Publishing

Veröffentlicht:

2012

Druckseiten:

ca. 283


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